Standard Sale Conditions

When you place an order, you as a buyer agree to the so-called “standard form contract“, or “standard sales conditions”. On the Norwegian “Forbrukerstilsynet” one can read more. We’ve adapted the standard sales conditions to the Cretan Garden products, and made them as readable and understandable as possible, so please read them carefully.


Company details
Cretan Garden – Janssen
Hovsvegen 228
3577 Hovet
Norway
Email: antoinette@cretan-garden.shop
Website: https://cretan-garden.shop
Chamber of Commerce: NO921292155
IBAN: NO03 1506 7045 197                                                                                                                              


Ordering and payment
In our webshop all prices are shown in Norwegian krone: kr or NOK, excluding any shipping costs and/or VAT. Read about VAT: here

You can pay via Mollie services:
– iDEAL
– Credit card (VISA, MasterCard and Maestro)

After your order you will receive a confirmation by e-mail. If you have not received a confirmation after 24 hours, please contact us. As soon the payment has been received the shipping starts. 
Very occasionally it happens that an order cannot be delivered immediately in its entirety. If this is the case, we will contact you about further processing. You can also cancel your order if you wish. The amount already paid will be returned to your account within a week.


Dispatch
We strive to ship your order as soon as possible. You will receive an email as soon as your order has been shipped. Depending on the shipping method, this contains a Track & Trace code with which you can track your order.
Cretan Garden is not liable for loss and/or damage to items during shipment.
If your order cannot be delivered by the carrier, for example because the address is incorrect, and it comes back to us, we offer you the option to resend the order on your own costs.


Liability
All soap is handmade, so the product as you receive it may differ from the photos you see on the website.  
Cretan Garden is not liable for incorrect and/or unreasonable use of the articles.
Cretan Garden reserves the right to change the general terms and conditions without prior notice.


Returns
Orders can be returned. This can be done within 14 days of receipt and at your own expense. We can only take back products in the original unpacked condition. Before returning orders, we would like to receive an email from you with all the information about the order.


Privacy
The personal information you provide when placing an order will only be used by Cretan Garden for processing your order. If you want to receive the newsletter, you must register here. We use MailChimp for this service.
Under no circumstances will we provide your data to third parties. If you have any questions about this, don’t hesitate to contact us.


Photos and texts
The photos and texts on this website are copyrighted.


Resale
Cretan Garden products may not be resold.


Questions and comments
Do you have any questions about Cretan Garden in general or about these General Terms and Conditions in particular? Contact us: antoinette@cretan-garden.shop! Typing and printing errors on this website, packaging and promotional material are reserved. 


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