Standard Sale Conditions / Standard salgsbetingelser

Bruk oversetteren til høyre og velg Norsk: “Norwegian”.

We’ve adapted the standard sales conditions to the Cretan-Garden products, and made them as readable and understandable as possible, so please read them carefully. When you place an order, you as a buyer agree to the so-called “standard sales conditions”.


Company details
Cretan Garden – Janssen
Hovsvegen 228
3577 Hovet
Norway
Email: antoinette@cretan-garden.shop
Website: https://cretan-garden.shop
Chamber of Commerce: NO921292155
IBAN: NO03 1506 7045 197                                                                                                                        


Ordering, shipping and payment

In our webshop all prices are shown in Norwegian kroner: kr or NOK, excluding any shipping costs and/or VAT. Read about VAT: here

  • Norway, EU and the rest of the world – To avoid errors in complicated shipping calculations we have decided to sell directly from the website to Norwegian customers only. For customers living in EU, and the rest of the world the order takes place via email. See for shipping costs: postal charges.
  • Minimum, maximum – The minimum order is 2 soap bars. The maximum order is 12 soap bars.
  • Payment method: bank transfer – the total amount of ordered soaps, and transport costs, as shown in the invoice can only be paid via a bank transfer
    • Norwegian customers: Cretan Garden – Janssen, Hovsvegen 228, 3577 Hovet – Bank number: 1506 70 45197
    • Customers in EU + Rest of the world: Cretan Garden – Janssen, Hovsvegen 228, 3577 Hovet – Bank number: IBAN: NO03 1506 7045 197 – BIC/Swift code: DNBANOKKXXX
    • A payment from a Norwegian account normally takes 1-3 working days before it is registered in the account.
    • In the case of a payment from abroad, it can take up to 10 working days.
  • After your order has become official on the website, you will receive a confirmation by e-mail. If you have not received a confirmation after 24 hours, please contact us. As soon the payment has been received, the shipping starts. Attention:
    • A payment from a Norwegian account normally takes 1-3 working days before it is registered in the account.
    • In the case of a payment from abroad, it can take up to 10 working days.
  • Very occasionally it happens that an order cannot be delivered immediately in its entirety. If this is the case, we will contact you about further processing. In that case you can also cancel your order if you wish. The amount already paid will be returned to your account within a week.

See all shopping guidelines.


Dispatch
We strive to ship your order as soon as possible. You will receive an email as soon as your order has been shipped. Depending on the shipping method, this contains a Track & Trace code with which you can track your order. EU: Track and Trace is not active in all EU countries. Check.
Cretan-Garden is not liable for loss and/or damage to items during shipment.
If your order cannot be delivered by the carrier, for example because the address is incorrect, and it comes back to us, we offer you the option to resend the order on your own costs.


Liability
All soap is handmade, so the product as you receive it may differ from the photos you see on the website.  
Cretan Garden is not liable for incorrect and/or unreasonable use of the articles.
Cretan Garden reserves the right to change the general terms and conditions without prior notice.


Returns
Orders can be returned. This can be done within 14 days of receipt and at your own expense. We can only take back products in the original unpacked condition. Before returning orders, we would like to receive an email from you with all the information about the order.


Privacy
The personal information you provide when placing an order will only be used by Cretan-Garden for processing your order. 
Under no circumstances will we provide your data to third parties. If you have any questions about this, don’t hesitate to contact us.


Photos and texts
The photos and texts on this website are copyrighted.


Resale
Cretan-Garden products may not be resold.


Questions and comments
Do you have any questions about Cretan-Garden in general or about these General Terms and Conditions in particular? Contact us: antoinette@cretan-garden.shop

Typing and printing errors on this website, packaging and promotional material are reserved. 


Create a website or blog at WordPress.com

Up ↑