Shopping Guidelines

Cretan Garden sells to customers in ๐Ÿ‡ณ๐Ÿ‡ด Norway, in ๐Ÿ‡ช๐Ÿ‡บ EU and ๐ŸŒŽ in the rest of the world. There are some important shopping guidelines. Please take your time to read these.

  • Language: You can choose your language via the translator on the right side / top.
  • Valuta: The shop shows the Norwegian currency, named krone, or Norwegian krone. The translator translates the kroner into the valuta of your country, which is wrong. The translator does not include a currency converter, which means that for instance 70 kroner is translated into 70 euros. Indication: 10 kroner is about 1 euro. 70 Euros is about 700 kroner. Please use the Norwegian DNB-bank currency converter, or valuta kalkulator, to convert the total of kroner into the currency of your own country. You can also ask for assistance via the contact form.
  • Order:
    • Norway, EU, and the rest of the world: minimum 2 soaps, maximum 12.
      • Norway: orders via the basket.
      • EU, and the rest of the world: ordersย via email.ย 
    • Prices of the soaps
    • VATย – Information about taxes, VAT, import
  • Order procedure:
    1. Go to “Shop ๐Ÿ›’ “
    2. Add the soaps of your choice to the basket
    3. Click on: proceed to check out
    4. Checkout: fill in the billing details
      • Norwegian customers click place order.
      • Customers from EU and the rest of the world place their order via email.
    5. On-hold
      • Norwegian customers receive a confirmation email with invoice from the website, which shows the term:
        • On-hold. This means: awaiting your bank transfer, completion takes 1-3 working days
      • EU and the rest of the world customers receive a confirmation e-mail with invoice to their e-mail order.
        • On-hold. This means: awaiting your bank transfer, completion takes up to 12 working days
    6. When the bank transfer is received, the customer is informed.
    7. The order status changes into processing. The order is awaiting fulfillment.
    8. Fulfillment: soaps plus packing-slip are packed, the address label is created, printed, attached to the parcel, and delivered at the post office.
    9. An e-mail with tracking code is sent to the customer.
    10. Delivery time:
      • Norway: 2 – 4 days
      • EU: depending on country Europe: 2-10 days
      • USA: 2โ€“7 days
      • China: 5โ€“12 days
      • Rest of the world: 2โ€“10 days
  • Standard Sale Conditions
    • Company details
    • Ordering, shipping and payment
    • Dispatch
    • Liability
    • Returns
    • Privacy
    • Photos and texts
    • Resale
    • Questions and comments

To the shop ๐Ÿ›’.

Photo by Pavel Danilyuk from Pexels

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